Returns Policy
At Sazy, we want you to be completely satisfied with your purchase. If you need to return an item, please review the guidelines below based on the item you're returning.
Standard Return Policy – 30 Days
You have 30 days from the date of receipt to return eligible items. Please follow these steps:
Contact Us: Email hello@sazy.com with your order number and details of the item you wish to return.
Condition: The item must be in resalable condition, unused, undamaged, and in its original packaging.
Custom-Made Products: Returns for custom-made products may not be possible. Please contact our customer care team for assistance.
Return Costs & Processing Time
Return costs depend on the size and weight of the item:
Small and Medium Items (Returned via Evri): £6 to £19.99
Large and Heavy Items (Returned via AIT): £20 to £100
Please note: Returns for large and heavy items may take up to 3 weeks for collection and processing. Returns to Scotland and the Highlands may incur additional fees.
100-Day Extended Return Policy – Cob Sofa Range
To give you extra peace of mind, we’ve extended the return policy to 100 days for the Cob Modular Sofa range
We strive to make the return process as straightforward as possible. If you have any questions or need assistance, please reach out to our customer experience team at hello@sazy.com.